Billing: Freight invoices will only be accepted if they state the correct company name and address (SO Logistik GmbH, OM-Allee 7, D-49685 Emstek) as well as our tour number, and must be submitted exclusively by e-mail to abrechnung@so-logistik.de. If a ZeKju link is provided for the transport, its use is mandatory. The required status updates (in particular loading and unloading, delays, damages and deviations) must be entered promptly, and all complete, legible and duly acknowledged proofs of delivery must be uploaded via ZeKju. In this case, no additional submission by e-mail is required. If no ZeKju link is provided, the documents must be submitted electronically by e-mail. All freight and delivery documents must be received by us in full and in legible form no later than ten (10) working days after collection of the goods. In the event of a culpable failure to meet this deadline, an amount of EUR 35.00 per transport will be charged for the resulting administrative expenses and offset against the freight charges. The contractor shall remain entitled to prove that no expenses or significantly lower expenses were incurred. The documents must be retained for at least the applicable statutory retention period and must be provided to us upon request. Submission by post is not required or desired, except for original load carrier documents where load carriers are issued, credited or settled only upon presentation of the original document. The payment term is 45 days for contractors based in Germany and 60 days for all other contractors and shall commence only upon receipt of a proper invoice and all required, complete and legible documents. Three (3) hours at loading and three (3) hours at unloading shall be free of detention charges. Arrival and departure times must be duly confirmed.
Pallet Exchange: If the vehicle provided for the transport does not carry a sufficient number of exchangeable pallets, you will be fully liable for all resulting costs. Pallet exchanges must be clearly documented. Euro pallets as well as all other loading and securing equipment must be exchanged immediately or made available. If no exchange occurs, loading and securing materials will be charged at the market rate, and Euro pallets will be charged at €20.00 each, plus a handling fee of €25.00. This handling fee is not subject to credit. By accepting this transport order, the carrier agrees to the offsetting of pallet charges with freight invoices. Therefore, it is essential that you obtain written confirmation of the pallet exchange at both the shipper and the consignee (two transactions).
Requirements: The loaded goods must be checked by your driving personnel with regard to type, quantity, condition, etc., and the result must be recorded on the consignment note. This also includes the number of individual cartons/trays; completeness is of particular importance. You shall be fully responsible and liable for any claims resulting from failure to comply with this instruction. Furthermore, any obstacles or irregularities occurring during collection or delivery, as well as shortages and damages, must be reported to us immediately. We require all vehicles used to be equipped with sufficient load-securing equipment and the driving personnel to be appropriately trained. Transshipment is strictly prohibited. You shall be fully liable for any resulting damage, shortages or other defects. We shall not be liable for waiting times resulting from the late provision of vehicle registration numbers or missing advance notifications on your part. The contractor shall take appropriate measures to ensure that the quality, safety, identity and integrity of the goods are maintained throughout the entire transport. Vehicles and loading compartments must be suitable for the respective goods, clean, dry and free from pests, foreign odours, mould, foreign objects, residues and any other sources of contamination. All product-specific requirements, particularly regarding hygiene, temperature, cleanliness and the segregation of incompatible goods, must be strictly observed. Any unauthorised access to the goods, as well as tampering, substitution, removal, adulteration, deliberate contamination or any other interference with the goods, must be prevented. Any irregularities, damaged or missing seals, or suspected tampering or theft must be reported to us immediately. The journey or further handling of the goods may only be continued in accordance with our instructions. During stops or interruptions of the journey, vehicles must be properly locked and, as a general rule, only secured or monitored parking and rest areas with appropriate security measures, such as fencing, lighting, CCTV surveillance or access control, are to be used. Driving personnel must be demonstrably trained and instructed in hygiene, product safety, protection against tampering and theft, and the applicable transport requirements. Dangerous goods may only be loaded and transported if all legally required ADR/dangerous goods qualifications, training certificates, permits, evidence, documents and equipment are complete, valid and available. If these requirements are not fulfilled, loading is strictly prohibited. Any fines, contractual penalties, damages, losses, downtime, detention charges and any other direct or indirect costs resulting from non-compliance shall be charged to the contractor.
Legal Provisions: For domestic transport within Germany, the provisions of the HGB apply; for cross-border transport, the CMR applies. You confirm that in accordance with §7 of the German Road Haulage Act (GüKG), adequate carrier liability insurance exists and that confirmation of this insurance is carried in the vehicle. This insurance must include liability coverage up to 40 SDR/kg if SO Logistik GmbH is likewise liable to its customers for up to 40 SDR/kg. We do not recognize any terms and conditions that deviate from this agreement unless we have expressly agreed to them in writing. Cloppenburg is the agreed place of jurisdiction for all parties. If this transport order is not objected to in writing within one hour of receipt, the order shall be deemed irrevocably accepted with the specified terms. If you fail to meet the agreed obligations, we reserve the right to commission third parties to carry out the transport order. Any additional costs incurred as a result will be charged to you and must be borne by you. Customer protection is considered agreed; violations will result in a penalty of €20,000. Responsibility for compliance with legal axle load limits lies solely with the sender and/or driver of the vehicle.
Notes and Requirements: The law prohibits the employment of drivers without a residence permit and work authorization, as well as the commissioning of operators without a license. The following documents must be carried on every transport: GüKG permit or EU license / insurance certificate, social security proof, driver’s ID (passport), work permit for drivers from non-EU countries, consignment notes, delivery notes. In the case of violations, both the freight forwarder and the carrier are equally liable. The contractor is fully liable to the client and indemnifies them against all claims. The contractor guarantees to always comply with all applicable regulations regarding minimum wage (e.g., from law, collective agreement, or other legal regulations). In particular, the contractor is obligated to pay their employees the statutory minimum wage as per the Minimum Wage Act (MiLoG) and to ensure that their subcontractors comply with this requirement as well. The forwarding or subcontracting of services or parts thereof requires prior written approval from SO Logistik GmbH. The contractor commits to engaging only those forwarders and carriers who reliably fulfill the obligations described above in accordance with §7 GüKG and this agreement. The contractor agrees to conclude identical written agreements with these subcontractors and to monitor compliance. At the same time, the contractor declares that the client will be held harmless in the event of any violations. This means the client will be legally indemnified internally against any claims by third parties resulting from potential violations of the law.